FAQ’s

How do I place an order and pay Cash on Delivery (COD)?

Website Link: https://imroziapremium.com

Once all items you wish to purchase have been added to your cart, follow the steps below to pay with Cash on delivery:

  1. Click "Proceed to Checkout".
  2. Fill in the “Contact Information". Click "Continue to Shipping Method".
  3. Fill in the “Billing Information" and "Shipping Method" forms.
  4. In the Payment Information form, “Cash on Delivery” will be selected by default.
  5. To confirm your order click on “Complete Order”, note your Order Number which will be provided to you at the "Thank You" page.
  6. Your package will be delivered via courier before or on the expected delivery date.

Note: account creation is not compulsory to place the order.

 

How can I be sure that I've made my purchase?

Once you have placed your order, you will receive a confirmation email & SMS. If you do not receive an email, contact our customer service.

 

What payment method can I use to make my purchase?

We offer the following payment methods:

Visa

MasterCard

Cash on delivery

 

What are the delivery charges?

We provide free shipping for orders in Pakistan.

There’s a missing item in my order, what should I do?

If there is any missing item(s), please contact us at order.serenepremium@gmail.com


Customer Care Domestic : +923014786853
Customer Care International : +923018888264

 

How do I track my order status?

The order tracking status will be emailed to you. If you wish to know more about the order status, you may please follow the tracking link.

 

Can I cancel my order?

Unfortunately, we are unable to cancel an order once it has been placed. We do our best to ensure fast delivery and it would be advisable to check your order before placing i

 

My order was cancelled due to online security, how can I get my money back?

We regret to know that your order was cancelled due to Online Security measures. This is a security measure to prevent fraudulent transactions from going through and to protect our customers from being victims of fraudulent activities. However, please note that we have not captured any payment from you when we cancel your order, hence, the amount will not be charged to you. If charged, amount will be reversed back to card that was used.

 

Is my personal information kept secured?

All relevant pieces of information submitted by our customers will be kept secured and confidential. Only limited and authorised personnel have the rights to access this information. At no point will we share, rent or sell your personal information without your consent.

 

What if I found any discrepancy in my order/product?

First, we’ll try to arrange the same article for you depending upon the availability on the website, otherwise.

In case of article unavailability, voucher of paid amount will be issued valid for online store only, which can be used instantly or in the future.

 

What different order statuses can I face?

Payment Pending Authorization: Your order has been logged and we are waiting for authorization from the payment gateway.

Payment Authorized, Order Processing: Authorization has been received from the payment gateway and your order is being processed.

Order Shipped: Your order has been shipped by the seller and is on its way.

Order complete : Shipment received, and transaction completed.

Order Cancelled: The order was cancelled.

 

Can I get the shipping/billing address of an order changed after it has been processed?

It is only possible to change the address of a processed order before it has been dispatched. Please call Customer Care For Domestic :+923014786853 For International : +923018888264 and check if your order has been dispatched or not.

 

Can an order be available for store pickup?

Unfortunately, we do not offer store pickups yet.

 

What are cookies and why should I know about them?

A cookie is a small text file that is saved to, and, during subsequent visits, retrieved from your computer or mobile device. We use cookies to enhance and simplify your visit. We do not use cookies to store personal information or to disclose information to third parties but rather to store your choice of start page and to store your details. Session cookies are used when you apply product filtration and to check if you are logged in. You can easily erase cookies from your computer or mobile device using your browser