Delivery Times
Please allow up to 3 working days to prepare all orders placed from Mondays to Fridays. Orders placed on Saturday and Sunday or any holidays will be sent for processing on the next working day. During rush hours or delays in verification of information, orders can face temporary delays. Orders placed through online payment systems have gone through a fraud status check and once cleared by our payment processor will be processed further. Payments will be collected from the shipping address for all cash on delivery methods. Once the order is shipped, you will receive an email contacting tracking information, be sure to check the junk/spam folder as well.
Expected Delivery Times
Within Pakistan: 5 to 7 working days for unstitched dress / 7 to 10 working days for stitched dress (Once the order has been confirmed) International: 7 to 10 working days for unstitched dress / 10 to 15 working days for stitched dress (Once the order has been confirmed) The order delivery/dispatch may get delayed due to influx of orders during sales and new collection launches. Due to COVID-19 lockdown delivery timelines have been adversely affected because of logistic issues.
Shipping & Customs Duties
Shipping charges are based on the destination, size and weight of your order. Any duties, if applicable will be paid by the customer.
Order Cancellation
You may cancel your order at any time before the order has been processed. Once the order has been shipped, you will receive a shipping confirmation via email that will contain the tracking information. Make sure to check your spam folder as well. Serene/Imrozia has the authority to cancel orders for reasons such as; the item is out of stock, pricing errors, or the credit card payment declined by the issuing financial institution. Cash on Delivery orders will be cancelled, if they are not confirmed within 10 days of order placement. Customer can request to cancel/ change the size or edit the billing and shipping details of order within 2 days. Online payment based orders can only be cancelled within 24 hours of placement.